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Vacation Pass

Privacy Notice

I. Name and Address of the Data Controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states, as well as other data protection regulations, is:

City of Nordhorn, Youth
Services Department Bahnhofstraße 24
48529 Nordhorn
Germany

Tel.: 05921/ 878-0
Email: info@nordhorn.de
Website: www.nordhorn.de

II. Name and Address of the Data Protection Officer

The data protection officer of the controller is:

Marcel Voet
Bahnhofstraße 24
48529 Nordhorn

Phone: 05921/878-264
Email: voet@nordhorn.de

III. General Information on Data Processing

1. Scope of personal data processing

We generally process our users’ personal data only to the extent necessary to provide a functional website as well as our content and services. The processing of our users’ personal data generally takes place only with the user’s consent. An exception applies in cases where obtaining prior consent is not possible for practical reasons and the processing of the data is permitted by law.

2. Legal basis for the processing of personal data

To the extent that we obtain the data subject’s consent for the processing of personal data, Article 6(1)(a) of the EU General Data Protection Regulation (GDPR) serves as the legal basis. When processing personal data necessary for the performance of a contract to which the data subject is a party, Article 6(1)(b) of the GDPR serves as the legal basis. This also applies to processing operations necessary for the implementation of pre-contractual measures. To the extent that the processing of personal data is necessary to comply with a legal obligation to which our company is subject, Article 6(1)(c) of the GDPR serves as the legal basis. In the event that vital interests of the data subject or another natural person necessitate the processing of personal data, Article 6(1)(d) of the GDPR serves as the legal basis. If processing is necessary to safeguard a legitimate interest of our company or a third party, and the interests, fundamental rights, and freedoms of the data subject do not override the aforementioned interest, Article 6(1)(f) of the GDPR serves as the legal basis for the processing.

3. Data Erasure and Retention Period

The data subject’s personal data will be erased or blocked as soon as the purpose for which it was stored no longer applies. Storage may also take place if this is provided for by European or national legislation in EU regulations, laws, or other provisions to which the controller is subject. Data will also be blocked or erased when a retention period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or performance of a contract.

IV. Specific Data Processing

1. Use of Cookies

1.1. Description and Scope of Data Processing

The Ferienpass websites use cookies. Cookies are text files that are stored in the internet browser or by the internet browser on the user’s computer system. When a user visits a website, a cookie may be stored on the user’s operating system. This cookie contains a unique string of characters that enables the browser to be uniquely identified when the website is visited again. Our websites use only technically necessary cookies, which we would like to explain to you here:

Name Purpose Lifespan
PHPSESSID Current user session Session
csrf_https-contao_csrf_token CSRF protection measures Session
REMEMBERME Login features 1 year

1.2. Legal basis for data processing

The legal basis for the processing of personal data using cookies is Article 6(1)(f) of the GDPR.

1.3. Purpose of data processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be provided without the use of cookies. For these, it is necessary for the browser to be recognized even after a page change.

1.4. Duration of Storage, Right to Object, and Deletion

Cookies are stored on the user’s computer and transmitted to our site by the user. Therefore, as a user, you have full control over the use of cookies. By changing the settings in your web browser, you can disable or restrict the transmission of cookies. Cookies that have already been stored can be deleted at any time. This can also be done automatically. If cookies are disabled for our website, it may no longer be possible to use all of the website’s features to their full extent.

2. Transaction Emails and SMS

2.1. Description and Scope of Data Processing

This website uses Brevo to send transactional messages via email or SMS. The provider is Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany. Data processing takes place on Brevo’s servers within the EU. Brevo’s applicable privacy policy can be found at www.brevo.com/de/legal/privacypolicy/.

2.2. Legal basis for data processing

The legal basis for the processing of your personal data in connection with the Ferienpass transaction messages is the performance of a contract pursuant to Art. 6(1)(b) GDPR. The mailing service provider is engaged on the basis of a legitimate interest in technically secure, maintenance-free, and efficient mailing pursuant to Art. 6(1)(f) GDPR and a data processing agreement pursuant to Art. 28(3)(1) GDPR.

2.3. Purpose of Data Processing

The collection of your email address and mobile phone number serves to deliver transaction messages to you.

2.4. Duration of storage, right to object, and right to erasure

Brevo logs the sent emails/SMS messages for one month.

3. Stability testing and monitoring by the Sentry service

3.1. Description and scope of data processing

To improve the technical stability of our service by monitoring system stability and identifying code errors, we use the Sentry service. Sentry serves these purposes exclusively and does not analyze data for advertising purposes. The data processed includes usage data and metadata (device ID, device data).

3.2. Legal basis for data processing

The legal basis for the processing of your personal data in connection with Sentry is a legitimate interest in the technically secure operation of the websites pursuant to Art. 6(1)(f) GDPR.

3.3. Purpose of data processing

The collection of usage data and crash reports serves to ensure the error-free operation of the websites and to enable the correction of errors on the websites.

3.4. Duration of storage, right to object, and right to erasure

Submitted crash reports are stored on the server for 90 days.

4. Web Hosting

4.1. Description and scope of data processing

The operation of the website is ensured by the web hosting service provider Hosting.de. The provider is Hostin.de GmbH, Franzstr. 51, 52064 Aachen, Germany. Data processing takes place on Hosting.de’s servers in Germany. Data processing is secured through technical and organizational measures (Art. 32 GDPR).

4.2. Legal basis for data processing

The legal basis for the processing of your personal data in connection with the vacation pass is the performance of a contract pursuant to Art. 6(1)(b) of the GDPR.

4.3. Purpose of data processing

See Section III. General Information on Data Processing.

4.4. Duration of storage, right to object, and right to erasure

See Section III. General Information on Data Processing.

5. Online payments via the pmPayment service

5.1. Description and Scope of Data Processing

We use the online payment service provider pmPayment to process payments. The operating company is GovConnect GMBH, Hildesheimer Straße 45, 30169 Hannover. Depending on the payment method you select, pmPayment collects your personal data or bank details on its website to process the payment. For more information on data processing by pmPayment, please visit www.govconnect.de/Produkte/E-Government/pmPayment.

5.2. Legal basis for data processing

The legal basis for the processing of your personal data in connection with the vacation pass is the performance of a contract pursuant to Art. 6(1)(b) GDPR.

5.3. Purpose of data processing

To process the payment, we transmit your first and last name, the booking reference, and the payment amount to pmPayment to fulfill the contract concluded between us.

5.4. Duration of storage, right to object, and right to erasure

Information regarding successfully completed payments is stored for 10 years.

V. Rights of the data subject

If your personal data is processed, you are a data subject within the meaning of the GDPR and you have the following rights vis-à-vis the controller:

1. Right of access

You may request confirmation from the controller as to whether personal data concerning you is being processed by us. If such processing is taking place, you may request the following information from the controller: (1) the purposes for which the personal data is being processed; (2) the categories of personal data being processed; (3) the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed; (4) the planned duration of storage of the personal data concerning you or, if specific details cannot be provided, the criteria for determining the storage period; (5) the existence of a right to rectification or erasure of the personal data concerning you, a right to restriction of processing by the controller, or a right to object to such processing; (6) the existence of a right to lodge a complaint with a supervisory authority; (7) all available information regarding the origin of the data, if the personal data is not collected from the data subject; (8) the existence of automated decision-making, including profiling, pursuant to Art. 22(1) and (4) of the GDPR and—at least in these cases—meaningful information regarding the logic involved, as well as the significance and intended consequences of such processing for the data subject. You have the right to request information regarding whether the personal data concerning you is transferred to a third country or to an international organization. In this context, you may request to be informed of the appropriate safeguards pursuant to Article 46 of the GDPR in connection with the transfer.

2. Right to Rectification

You have the right to request from the controller the rectification and/or completion of your personal data if the processed personal data concerning you is inaccurate or incomplete. The controller must carry out the rectification without undue delay.

3. Right to restriction of processing

Under the following conditions, you may request the restriction of the processing of personal data concerning you: (1) if you contest the accuracy of the personal data concerning you for a period that allows the controller to verify the accuracy of the personal data; (2) the processing is unlawful and you oppose the erasure of the personal data and instead request the restriction of the use of the personal data; (3) the controller no longer needs the personal data for the purposes of the processing, but you need it to assert, exercise, or defend legal claims; or (4) if you have objected to the processing pursuant to Art. 21(1) GDPR and it has not yet been determined whether the controller’s legitimate grounds override your grounds. If the processing of your personal data has been restricted, such data—apart from its storage—may be processed only with your consent or for the establishment, exercise, or defense of legal claims, or to protect the rights of another natural or legal person, or for reasons of an important public interest of the Union or a Member State. If the restriction on processing has been imposed in accordance with the above conditions, you will be notified by the controller before the restriction is lifted.

4. Right to erasure

a) Obligation to Erase You may request that the controller immediately erase the personal data concerning you, and the controller is obligated to erase such data immediately if any of the following grounds apply: (1) The personal data concerning you is no longer necessary for the purposes for which it was collected or otherwise processed. (2) You withdraw your consent on which the processing was based pursuant to Art. 6(1)(a) or Art. 9(2)(a) of the GDPR, and there is no other legal basis for the processing. (3) You object to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) of the GDPR. (4) The personal data concerning you has been unlawfully processed. (5) The erasure of the personal data concerning you is necessary for compliance with a legal obligation under Union law or the law of the Member States to which the controller is subject. (6) The personal data concerning you was collected in relation to information society services offered pursuant to Article 8(1) of the GDPR. b) Notification to third parties If the controller has made the personal data concerning you public and is obliged to erase it pursuant to Article 17(1) of the GDPR, the controller shall, taking into account available technology and the cost of implementation, take reasonable measures, including technical measures, to inform controllers processing the personal data that you, as the data subject, have requested the erasure of all links to such personal data or of copies or replicas of such personal data. c) Exceptions The right to erasure does not apply where the processing is necessary (1) for the exercise of the right to freedom of expression and information; (2) to comply with a legal obligation which requires processing under Union or Member State law to which the controller is subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; (3) for reasons of public interest in the area of public health pursuant to Art. 9(2)(h) and (i) and Art. 9(3) of the GDPR; (4) for archiving purposes in the public interest, scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, insofar as the right referred to in section (a) is likely to render impossible or seriously impair the achievement of the objectives of such processing; or (5) for the establishment, exercise, or defense of legal claims.

5. Right to Information

If you have exercised your right to rectification, erasure, or restriction of processing against the controller, the controller is obligated to notify all recipients to whom your personal data has been disclosed of this rectification, erasure, or restriction of processing, unless this proves impossible or involves disproportionate effort. You have the right to be informed by the controller about these recipients.

6. Right to Data Portability

You have the right to receive the personal data concerning you that you have provided to the controller in a structured, commonly used, and machine-readable format. You also have the right to transmit this data to another controller without hindrance from the controller to whom the personal data was provided, provided that (1) the processing is based on consent pursuant to Art. 6(1)(a) GDPR or Art. 9(2)(a) of the GDPR or on a contract pursuant to Art. 6(1)(b) of the GDPR, and (2) the processing is carried out by automated means. In exercising this right, you also have the right to have the personal data concerning you transmitted directly from one controller to another controller, to the extent that this is technically feasible. The rights and freedoms of others must not be adversely affected by this. The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. Right to Object

You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you that is carried out pursuant to Article 6(1)(e) or (f) of the GDPR; this also applies to profiling based on these provisions. The controller will no longer process the personal data concerning you unless it can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or the processing serves to assert, exercise, or defend legal claims. If the personal data concerning you is processed for the purpose of direct marketing, you have the right to object at any time to the processing of the personal data concerning you for the purpose of such marketing; this also applies to profiling insofar as it is related to such direct marketing. If you object to processing for direct marketing purposes, the personal data concerning you will no longer be processed for these purposes. You have the option, in connection with the use of information society services—notwithstanding Directive 2002/58/EC—to exercise your right to object by means of automated procedures using technical specifications.

8. Right to Withdraw Consent

You have the right to withdraw your consent to data processing at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent prior to withdrawal.

9. Automated decision-making in individual cases, including profiling

You have the right not to be subject to a decision based solely on automated processing—including profiling—that produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision (1) is necessary for the conclusion or performance of a contract between you and the controller, (2) is authorized by Union or Member State law to which the controller is subject and such law provides for appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, or (3) is based on your explicit consent. However, these decisions may not be based on special categories of personal data pursuant to Article 9(1) of the GDPR, unless Article 9(2)(a) or (g) of the GDPR applies and appropriate measures have been taken to protect your rights and freedoms as well as your legitimate interests. With regard to the cases mentioned in (1) and (3), the controller shall take appropriate measures to safeguard your rights and freedoms as well as your legitimate interests, which shall include at least the right to obtain human intervention on the part of the controller, to present your point of view, and to challenge the decision.

10. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work, or the place of the alleged infringement, if you consider that the processing of personal data concerning you infringes the GDPR. The supervisory authority to which the complaint was submitted shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Article 78 of the GDPR.